Shipping & delivery

Call 09 579 1159

Shipping

  • If an order exceeds 2.5m3 or 25kg we will email you the freight cost after your order has been placed. If you want to know the cost beforehand, please email us.
  • All prices on our website exclude freight.
  • We only deliver to New Zealand street addresses.
  • Shipping is calculated at checkout based on volume and weight, and is shown before you pay.
  • We do our best to keep freight rates fair. If you believe you've been overcharged, please contact us.

Processing and dispatch

When you place an order you will receive a confirmation email acknowledging your order and payment. Once your order has been dispatched, you will receive a tracking number so you can follow its delivery.

Please make sure your shipping address and order details are correct before ordering, as we cannot guarantee changes can be made before shipment.

Estimated delivery times

  • Standard delivery: 2-5 working days
  • Rural delivery: 4-6 working days
  • Delivery times may vary between islands

Click & Collect

For pickup orders we will phone you to confirm your order and arrange a date and time for collection from 77 Leonard Road, Penrose.

Delivered but not received

If your parcel is marked as delivered but you haven't received it, contact the courier with your track and trace number. They can see where the parcel was dropped off via GPS.

International orders

Please contact us for international delivery charges.