Shipping and delivery

Freight

• Freight is calculated at checkout by volume and weight, and shown before you pay.
• All prices on our website exclude freight.
• If an order is over 2.5 m³ or 25 kg, we'll email you the freight cost after you order. To know the cost first, email us.
• We deliver to New Zealand street addresses.
• We do our best to keep freight rates fair. If you think you've been overcharged, contact us.

Processing and dispatch

You'll get a confirmation email when you order. When your order is dispatched, we'll send a tracking number.

Please check your shipping address and order details before ordering, as we can't guarantee changes can be made before dispatch.

Estimated delivery times

• Standard delivery: 2–5 working days
• Rural delivery: 4–6 working days
• Delivery times may vary between islands

Click & Collect

For pickup orders we'll phone you to confirm and arrange a time to collect from 77 Leonard Road, Mount Wellington, Auckland.

Delivered but not received

If your parcel shows as delivered but hasn't arrived, contact the courier with your tracking number. They can see where it was dropped off.

International orders

For delivery outside New Zealand, contact us for a freight quote.