Returns and refunds

Faulty, unsuitable or incorrectly described goods

If a part is faulty, does not match its description, or does not meet an applicable legal guarantee, please contact sales@simmsdiesel.co.nz with your order number or other reasonable proof of purchase and details of the issue.

We will assess your claim and provide any remedy required by the Consumer Guarantees Act or other applicable law. Depending on the circumstances, this may include repair, replacement, refund or compensation.

The change-of-mind conditions below do not apply to statutory claims. Statutory claims do not require original packaging or unused goods and are not subject to a restocking fee. We will meet freight and other costs where required by law.

Please contact us to arrange the return or assessment of the goods.

 

Change-of-mind returns

In addition to your statutory rights, we accept change-of-mind returns if you notify us within 10 days after receiving the goods.

To qualify:

•  The goods must be unused, unfitted, and unmodified.

•  The goods must be in their original packaging.

•  You must provide reasonable proof of purchase.

A restocking fee of 10% of the returned goods’ purchase price applies. You are responsible for return freight. Original delivery charges are not refunded under this change-of-mind policy.

Special-order or indent goods are excluded from this change-of-mind policy. This exclusion does not affect any rights or remedies under applicable law.

 

How to request a return

Email sales@simmsdiesel.co.nz with your order details and the reason for the return. We will explain the next steps.

For further information about your rights and our obligations, see our Website Terms.