Shipping and delivery

Freight

All prices on our website include GST and exclude freight.

We deliver to New Zealand street addresses. Freight is calculated at checkout by volume and weight and shown before you pay.

For orders over 2.5 m³ or 25 kg, we will email you the freight cost after your order is placed. To know the cost before you order, email sales@simmsdiesel.co.nz.

If you think a freight charge is wrong, please contact us.

 

Processing and dispatch

When you place an order, you will receive a confirmation email that your order has been received and your payment processed.

When your order is dispatched, we will email you a tracking number.

Please check your delivery address and order details before ordering. We cannot guarantee changes once an order is being prepared for dispatch.

 

Estimated delivery times

•  Standard delivery: 2–5 working days.

•  Rural delivery: 4–6 working days.

Delivery times may vary between islands.

 

Pick up

For pick-up orders, we will phone you to confirm your order and arrange a collection time at 77 Leonard Road, Mount Wellington, Auckland.

 

Delivered but not received

If tracking shows delivery but you have not received your order, contact us promptly at sales@simmsdiesel.co.nz.

We will investigate with the courier and provide any remedy required by law. You may also contact the courier with your tracking number, but this is not a condition of making a claim to us.

 

International orders

For delivery outside New Zealand, email sales@simmsdiesel.co.nz with the parts you need and your delivery address, and we will send you a freight quote.