Privacy policy
Last updated: 4 October 2026
We collect personal information such as your name, contact details, order information, and device data to process orders, respond to enquiries, and improve our website. We may disclose this information to our payment processors, couriers, and marketing/analytics providers, some of which are located overseas. You can request access to or correction of your personal information by contacting us at sales@simmsdiesel.co.nz. We take reasonable steps to keep your information secure and will notify you and the Privacy Commissioner of any notifiable privacy breach.
1. Who we are
1.1 This Privacy Policy applies to Simms Diesel & Turbocharger Service Limited (NZBN 9429040749990) ("we", "us", "our").
1.2 Our contact details are: 77 Leonard Road, Mount Wellington, Auckland 1060, New Zealand; sales@simmsdiesel.co.nz; +64 9 579 1159.
1.3 For the purposes of the Privacy Act 2020, we are the agency that collects and holds your personal information.
2. What personal information we collect
2.1 We may collect the following types of personal information:
- (a) Identity and contact information: name, email address, phone number, billing and delivery address.
- (b) Order and transaction information: order details, payment information (processed via our payment gateway), purchase history.
- (c) Enquiry and support information: messages sent via contact, product enquiry, or stock enquiry forms; warranty or returns information.
- (d) Marketing and preferences: marketing consent choices, communication preferences.
- (e) Technical and usage information: IP address, device type, browser type, pages viewed, referring website, and other analytics data collected via cookies and similar technologies.
3. Why we collect personal information
3.1 We collect personal information only where it is necessary for a lawful purpose connected with our functions or activities.
3.2 We use your personal information to: (a) process and fulfil your orders and arrange delivery; (b) respond to your enquiries, returns, warranty claims, and customer support requests; (c) manage your account and communicate with you about your orders; (d) send you marketing communications where you have consented; (e) improve the Website and our services through analytics and testing; and (f) prevent, detect, and investigate fraud, security incidents, and breaches of our Terms.
4. Collection notices (IPP 3 and IPP 3A)
4.1 At or before we collect your personal information, we will take reasonable steps to ensure you are aware of: (a) the fact that information is being collected; (b) the purpose of the collection; (c) the intended recipients of the information; (d) our name and contact details; (e) whether the collection is required by law (if applicable); and (f) your rights of access to and correction of your information.
4.2 Where we collect personal information indirectly (for example, via a third-party platform or referral), we will take reasonable steps to notify you of the matters in clause 4.1 as soon as reasonably practicable, unless an exception under the Privacy Act applies.
5. Disclosure of personal information
5.1 We may disclose your personal information to: (a) our staff and authorised contractors who need access to perform their roles; (b) third-party service providers, including:
- payment gateways and financial institutions;
- couriers and logistics providers;
- email, SMS, and marketing platforms;
- website hosting, analytics, and IT support providers; and
- professional advisers (e.g., lawyers, accountants).
5.2 Some recipients may be located outside New Zealand (for example Shopify and Google, which may store information in the United States, Canada and other countries).
5.3 Before disclosing personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient is subject to privacy protections comparable to the Privacy Act, or that an exception under the Privacy Act applies.
6. Access to and correction of personal information
6.1 You have the right to request access to the personal information we hold about you and to request correction of that information.
6.2 To make an access or correction request, contact us at sales@simmsdiesel.co.nz.
6.3 We will respond to your request within 20 working days, or advise you of any extension in accordance with the Privacy Act.
6.4 We may refuse or limit access in certain circumstances permitted by the Privacy Act (for example, where disclosure would prejudice another person's privacy or safety). If we refuse, we will provide reasons as required by law.
7. Retention of personal information
7.1 We will not keep your personal information longer than necessary for the purposes for which it was collected or as required by law.
7.2 We may retain some information for legal, tax, accounting, fraud prevention, or dispute-resolution purposes, even after your relationship with us ends.
8. Security of personal information
8.1 We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
8.2 These steps include: (a) restricting access to personal information to authorised staff; (b) using secure servers and encryption for online transactions; (c) maintaining contractual and technical safeguards with third-party processors; and (d) regularly reviewing our security practices.
9. Notifiable privacy breaches
9.1 If we experience a privacy breach that has caused, or is likely to cause, serious harm to any individual, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act.
9.2 We will take reasonable steps to contain, assess, and remediate any privacy breach.
10. Cookies and analytics
10.1 We use cookies and similar technologies to collect technical and usage information about your visit to the Website.
10.2 This includes third-party analytics services such as Google Analytics.
10.3 You can control cookie settings in your browser and opt out of targeted advertising. Further information is in our Cookie Notice on our Legal notices page.
11. Marketing communications
11.1 We will only use your personal information for direct marketing if you have given us your consent or we otherwise have a lawful basis under the Unsolicited Electronic Messages Act 2007.
11.2 You can withdraw consent at any time by using the unsubscribe link in our messages or contacting us at sales@simmsdiesel.co.nz.
11.3 We will process unsubscribe requests within 5 working days.
12. Changes to this Privacy Policy
12.1 We may update this Privacy Policy from time to time by posting the updated version on the Website.
12.2 The "Last updated" date at the top of this policy indicates when it was last revised.
13. Contact and complaints
13.1 If you have questions or complaints about our handling of your personal information, contact us at sales@simmsdiesel.co.nz.
13.2 If we do not resolve your complaint to your satisfaction, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.